Ten Social Media And Mobile Trends For 2010
1.Business Becomes Social
With widespread adoption of social media for marketing, advertising and customer engagement, 2010 will be “the year social media goes corporate.” This means all types of agencies (advertising, digital and PR) will continue to look for ways to help clients participate in social media. But the real trend is the increasing number of Small Business owners who are using social media to attract and retain customers.
2.More Places To Share Video
Video is exploding across all communication platforms and will continue to play an important role in social media. As more and more blogs include links to video content and as mobile devices expand the use of video, we will see even more video content in all aspects of digital, mobile and social media.
3.Mobile Becomes The Viewing Choice For Social Media.
With approximately 70 percent of organizations banning social networks and, sales of smartphones on the rise, more and more people are turning to their mobile phone to connect with social media. As a result, we will see more mobile versions of social media sites.
4.Smartphones Make Websites Smarter
With more consumers using smartphones, websites will start to recognize when a user is viewing content on a phone and be able to deliver more specific, personalized, local content to mobile users.
5.Status Updates Fill Jobs
In 2010 more and more jobs will be posted through social networks. With the increased use of social networks, companies are realizing that announcing a job on an employee’s social networking site is easier and more cost effective than paying $400 for a 30 day job posting and getting 95% bad candidates or paying a recruiter 30-35%.
6.News Feeds Influence Investors
An increasing number of retail and institutional investors are using financial blogs and social networks to communicate and drive investment ideas. Although companies have been slow to adopt, 2010 will be the year that companies understand the opportunity and importance of embracing these channels and engaging with their investors and stakeholders.
7. Customers Speak Up On Fan Pages
Social media is being used to improve customer service. In 2010 more companies will start leveraging social media platforms to gauge the
customer mood, gain insights about specific groups, test products and improve customer relationships. Sites like Facebook will be used to run tailored marketing campaigns to change consumers attitudes, address problems and give customers a chance to share true feeling on a fan page.
8. Social Networks Spend More Time On The Phone
Mobile social networks and communities continue to grow at a staggering rate. Social networking and consumer generated media are no longer limited to a wired computer. Separate reports from M:Metrics and ABI Research show a surge of social media activity via mobile handsets. According to mobile research firm M:Metrics, mobile social networking is projected to grow to over 800 million users worldwide by 2012.
9. Everyone plays Together
More and more platforms are becoming complimentary of each other (ie. Twitter open API model) increasing integration of social media platforms.
As more companies adopt some type of integration with major social platforms, niche social platforms will need to work on mobile, Facebook and Twitter to gain major traction. In particular, the market is just begging for an app where a user can manage all social platforms in one place, for both aggregating and disseminating content.
10. Social Networks Work For The Government
Many government agencies are already using Twitter and Facebook for crisis communications. However more and more federal, state and local government agencies will start using to social media. G-Commerce will evolve. New applications will be developed to directly deliver services and benefits to citizens via smartphones.