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Archive for January 2010

GPS-aware mobile devices have become commonplace, making connecting the dots between what you’re doing and where you’re doing it easy. Now that businesses are actively exploring the opportunities that location-aware services provide, location will matter more than ever.

Everyone is Sharing Location Based Information

This year, Twitter, Foursquare, Loopt,  Gowalla, Google and Facebook will all make it easier for people to share real-time, location based information and post location-aware updates.

This past December, on Christmas day Facebook was the most trafficked web site in the United States. Now it wants all of it’s users to become more open. Altering the default settings on millions of people’s status updates, in the hopes of making more Facebook updates public and searchable.

Get Ready for Location-Aware Status Updates

Sometime later this year Facebook will start to implement opt-in location-aware status updates. Knowing where your Facebook friends are having lunch or going for a run is a just as important, if not more so, than knowing that they’re doing it. So in much the same way that Foursquare shows you check-ins from friends and people checked in at events, Facebook will provide context around status updates in the wild, but on a much broader scale.

The social element of this voluntary disclosure allows marketers to tap into an engaged network of users and offer special promotions based on reported location. We expect FourSquare and other apps with a hybrid location/social-networking component to grow significantly in 2010.

Geo-Targeted Marketing

As the number of GPS-enabled devices continues to rise, expect to see a variety of innovative marketing solutions created to facilitate geo-targeting (i.e. in-aisle, in-store or in-proximity) and automated direct-marketing campaigns that are pushed to consumers with GPS-enabled mobile devices.

Business Will Capitalize on Location-Based Services

With the growth of location-based services and mobile apps, business now has the chance to minutely target consumers.

Of course this explosion of location based information will no doubt lead to main stream media stories of location-sharing gone wrong and will be used as cautionary tales for those who live their lives too openly. But once people begin to understand the value of connecting through location, more and more local business will capitalize on location-based services on social networks and mobile devices.

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No one likes being lied to. It’s a simple truth we all take for granted, but it’s one marketers sometimes forget when promoting products. This can be especially true in social media marketing, which is rife with opportunities for misrepresenting oneself online.

Fake user accounts can be created and added to fan pages. Message boards and blogs can be populated with phony praise for a brand from “product plants” masquerading as real enthusiasts. It’s easy to see why lying can be so tempting, with its minimal effort and immediate results.

To keep from going astray, marketers should adopt a code of conduct that governs their online interactions. Luckily, the industry leader on all things word-of-mouth marketing, WOMMA, has created such a code. From WOMMA’s website:

It’s all about the Honesty ROI. Ethical word of mouth marketers always strive for transparency and honesty in all communications with consumers, with advocates, and with those people who advocates speak to on behalf of a product.

* Honesty of Relationship – you say who you’re speaking for
* Honesty of Opinion – you say what you truly believe; you never shill
* Honesty of Identity – you say who you are; you never falsify your identity

Media Needle knows there are no shortcuts to building brand loyalty and awareness. We follow our own strict code of conduct that closely mirrors WOMMA’s, which means our brand ambassadors never lie about who they are or whom they are representing. We simply care too much about our clients to allow that to happen. And, as fellow consumers, we wouldn’t want to be lied to either.

Plus, the consequences are too great. Not only does lying ensure bad karma that can follow you into future lifetimes, once a consumer/fan discovers the dishonesty — which is inevitable — the breakdown of trust between the consumer/fan and client will reverberate well into this lifetime as people let their friends and family know, which means negative word-of-mouth that results in diminished trust of your brand. That’s the exact opposite of what needs to happen when promoting a product, service or event.

There’s also the pesky fact that dishonest marketing simply doesn’t work. A million fake user accounts will never translate into increased traffic, sales or referrals, because buzz in a vacuum can never be a substitute for genuine consumer/fan engagement. Granted, this engagement is hard work — it’s time-consuming and costly. It requires dedication and patience, and actually listening to both the client and the consumer/fan.

But it’s the only road to results.

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In another sign that social networking is wiggling its way into every industry, stock traders were given their own community playground in the form of kaChing.com, which launched in October 2009 and last month announced another injection of venture capital to the tune of $7.5 million from DAG Ventures.

Conceived by veteran investors, kaChing allows users to create and manage a virtual stock portfolio with virtual money to see how it would perform in the actual stock market. Based on the portfolio’s earnings, risk-to-reward ratio, turnover and other factors, investors are assigned an investing IQ that measures their prowess, with the highest performers given Genius status. For a small fee, these Geniuses can have their stock trades automatically “mirrored” in real-time by other kaChing investors who can invest their own money into the portfolio.

The Good
Transparency: Who wouldn’t be interested in knowing the secrets of successful investors? kaChing takes it a step further by disclosing how much of their own net worth the Geniuses have invested in the portfolios they’re managing — a thoughtful way to foster trust in both the Genius and the company.
Engagement: All investors have message boards where they can answer questions, discuss stocks and wax poetic on market trends with other investors, further connecting the community.
Innovation: kaChing is really the first website of its kind to marry social networking with finance in a way that’s potentially profitable for both the users and the company, a rare combination.

The Could Be Better
Centralization: kaChing could use a community message board, an area devoted to stock research, a live news feed of Genius trades and a feed of the day’s top business stories. Hopefully a few of these will be added in the coming year.
Product Placement: Admittedly, kaChing is not a place to sell products, unless that product is one’s own investment expertise, but the financial world extends well beyond individual stocks and kaChing would do well to explore these parts.
Social Media: Where are the Twitter followers? As of this review, kaChing’s last tweet was in December 2009. And what about a Facebook fan page? There is a group page, though no one from kaChing seems to be monitoring it. For a site that’s built on the principles of social media marketing, kaChing could be maximizing its reach more.

With nearly $5 million invested in its portfolios — after less than a year in existence — kaChing is proving that peer reviews, even for something like stocks, can drive purchasing decisions. And in this climate of financial meltdowns, bank takeovers and shady accounting practices, kaChing’s allows investors the freedom to abandon the professional firms and put their money where their mouse is.

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